Privacy Policy

1. Introduction

HoustonMD Medspa & Wellness ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via SMS/text messaging.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and mailing address.
• Health Information: Medical history, treatment preferences, and health-related information you provide during consultations.
• Communication Data: Records of communications with us, including emails, phone calls, and SMS/text messages.
• Website Usage Data: IP address, browser type, pages visited, and other analytics data collected through cookies and similar technologies.
• Payment Information: Billing details processed securely through third-party payment processors.

3. Use of SMS/Text Messaging

By providing your phone number and opting in, you consent to receive SMS/text messages from HoustonMD Medspa & Wellness. These messages may include:

• Appointment reminders and confirmations
• Treatment follow-up communications
• Promotional offers and special discounts
• Health and wellness tips
• Important updates about our services or office

Message Frequency: Message frequency varies. You may receive up to 10 messages per month depending on your interactions and preferences.

Message and Data Rates: Standard message and data rates may apply. Check with your mobile carrier for details about your text messaging plan.

Opt-Out: You may opt out of SMS messages at any time by replying "STOP" to any message you receive from us. After opting out, you will receive a one-time confirmation message. You may also contact us at (832) 234-2795 or [email protected] to request removal from our SMS list.

Help: For assistance, reply "HELP" to any message or contact us at (832) 234-2795.

Carriers: Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, Sprint, and other major US carriers. Carriers are not liable for delayed or undelivered messages.

No Mobile Information Sharing: We do not sell, rent, or share your mobile phone number or any information collected through our SMS program with third parties for their marketing purposes.

4. How We Use Your Information

We use the information we collect to:

• Provide and manage your treatments and appointments
• Communicate with you about your care, including via SMS
• Process payments and billing
• Send promotional materials and offers (with your consent)
• Improve our services and website experience
• Comply with legal and regulatory obligations

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business (payment processors, SMS platforms, scheduling software).
• Legal Requirements: When required by law, regulation, or legal process.
• Healthcare Operations: As permitted under HIPAA for treatment, payment, and healthcare operations.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications, including SMS messages
• Withdraw consent at any time

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: